Temporary Closure Information
Over the past week our focus and highest priority has been on the health and safety of our guests and team members. We want you to know that we are still thinking about you and look forward to welcoming you back to your favorite True Rewards location as soon as we are permitted to reopen.
We understand that you may be wondering how the temporary closure of our locations will impact your ability to enjoy the recognition, benefits, events, offers and promotions that you have come to enjoy as a True Rewards member. We are committed to taking care of our loyal members and below are a few of the steps we are taking to ensure that you receive the maximum value that you have earned.
TRUE REWARDS PROGRAM UPDATES
Tier Status and Tier Qualifying Period
To account for the gap in the tier status qualifying period, you will automatically be moved into the highest tier that you have achieved since the launch of True Rewards in 2019. You will enjoy the benefits of this tier (or greater if earned) beginning on your next visit and through the next tier status earning period (July-December 2020 for locals, January-December 2021 for non-locals).
For those casino guests who have already qualified for True Rewards Dividends (Solid tier and above), we will hold your Dividend status as of the date of temporary closure. Additionally, any unredeemed Dividends during the period of suspended operations will be available for redemption once we reopen our locations. You will not miss any earned Dividends due to this closure.
Point expiration due to account inactivity has been suspended during this temporary closure.
Fulfillment of win loss statement requests will resume once our mandated temporary closures have been lifted.
Additional True Rewards Benefits
We are in the process of finalizing additional program benefits including weekly and monthly offers, special events, promotions and other property specific benefits and will be in touch with the details as soon as they are available.
We appreciate your patience and understanding as we navigate this situation. Thank you for your continued trust in Golden Entertainment and we look forward to hosting you soon at one of our hotels, casinos or taverns.
The True Rewards Team
Frequently Asked Questions
What will happen to my Tier Status during the temporary closure of your locations?
We are committed to helping you get the most out of True Rewards. To account for this ‘gap’ period, while our properties are temporarily closed, you will be automatically moved to the highest tier you have achieved since the launch of True Rewards. This is valid starting your next visit and throughout the next tier status earning period (July-December for locals, January – December 2021 for non-locals).
I have Dividends, what will happen to those?
If you are a casino guest and have qualified for True Rewards Dividends (Solid tier and above),we will hold your Dividend status as of the date of temporary closure. Any unredeemed Dividends will be available for redemption when we reopen. You will not miss any earned Dividends due to this closure.
I had mail/email Offers that expired during property closure, will I be provided with new offers upon reopening?
Yes! If you qualified for offers leading up to temporary closure, a new set of offers will be provided in advance of reopening.
Will my points expire during this temporary closure due to inactivity?
Don’t worry! We know you aren’t able to visit and don’t want you to miss out on redeeming any points during this period, therefore point expiration due to account inactivity has been suspended during this temporary closure.
I need my Win/Loss Statement. Am I able to get this during this time?
Unfortunately, we are not able to fulfill requests for Win/Loss Statements at this time. If you are a casino customer however, you may continue to submit Win/Loss Statement request forms as you had during normal operating conditions. We will resume fulfilling these requests once our locations reopen.